Budget customer advice regarding the Coronavirus
At this time when the news is dominated by Coronavirus, we wanted to let you know that we are vigilantly implementing enhanced protocols to ensure your safety, as well as flexibility of your rental bookings.
The safety of our customers and staff is of paramount importance to us and we are closely monitoring the news, information, advice and guidance from the World Health Organisation and local authorities regarding the spread of the Coronavirus. Our focus is to ensure we meet customer needs while doing our part to keep you and our employees safe.
Please find some information below on any car rental bookings impacted by the Coronavirus, and some details on the measures we have taken.
If you have any further questions regarding a past or future booking, please contact us directly at +30 2130 213120.
What should I do if I have already made a booking, but it’s impacted by the Coronavirus?
Can I cancel a new or existing booking for free?
Yes. Should you need to cancel a booking, your refund will be processed in full immediately and should reach your account within 5 working days.
Our flexible cancellation policy breaks down like this:
- Free cancellation/full refunds on Pay Online (prepay) bookings up to 24 hours before the day your rental was due to begin
- You can cancel Pay on Collection (pay later) bookings up to the time your rental was due to begin
- If you have to cancel less than 24 hours before the day of your rental, you'll receive a full refund minus the lower of i) 1 day of your booking or ii) fixed fee depending on the country you booked in (£60, €65, CHF76)
- No refund is provided in the case of no-shows and a fee may apply.
If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be modified or cancelled. Please visit our Manage Booking page.
Alternatively, please contact us at +3- 2130 21 31 20 or email us at email@example.com.
For any customers who have booked through a third-party broker or website, please contact them directly for further guidance should your travel be disrupted.
Is Budget taking any additional precautions to help reduce the spread of the Coronavirus?
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19.
To help protect our staff and customers we are encouraging regular hand washing, and the use of hand sanitizer, where available. We’ve also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces. Please read all the measures we have taken.